Frequently Asked Questions

We strive to have 99 % customer satisfaction. If you are not 100% happy tell us.
We will try everything that is possible to solve the issue by email or by phone.
We promise !

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Legal stuff that our lawyer made us write:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as our smog mask or smog mask filters cannot be returned.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Shipping
To return your product, you should mail your product to: IMAGINIF Avenue Louise 367, 1050 Brussels, Belgium

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

1. Introduction

Welcome to Brompton Hack ("us," "we," or "our"). At Brompton Hack, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information. By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect various types of information from you when you interact with our website or services. This information may include, but is not limited to:
- Personal information, such as your name, email address, shipping address, and phone number, when you make a purchase or contact us.
- Payment information, such as credit card details, when you make a purchase.
- Information you provide when you subscribe to our newsletter or engage with us on social media.
- Information collected through cookies and similar technologies to enhance your browsing experience (please refer to our Cookie Policy for more details).
- Usage and analytics data, including information about your interactions with our website, products, and services.

3. How We Use Your Information

We may use your information for various purposes, including but not limited to:
- Processing and fulfilling your orders.
- Communicating with you about your orders, products, and services.
- Sending you promotional materials and newsletters (you can opt out at any time).
- Analyzing website usage and improving our website and services.
- Addressing technical issues and troubleshooting.
- Complying with legal requirements.

4. Disclosure of Your Information

We do not sell or rent your personal information to third parties. However, we may disclose your information in the following circumstances:
- To trusted third-party service providers who assist us in operating our website, conducting business, or servicing you.
- To comply with legal obligations, such as responding to a subpoena, court order, or legal process.
- To protect and defend our rights, property, or safety and that of our users.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices

You have the right to access, update, or delete your personal information. You can also opt out of receiving promotional communications from us at any time by following the instructions provided in those communications.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at cs@bromptonhack.com.

1. Acceptance of Terms

By accessing or using the Brompton Hack website ("Site") or any services provided by Brompton Hack ("Services"), you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our Site or Services.

2. Use of the Site

(a) You must be at least 18 years old or the legal age of majority in your jurisdiction to use our Site and Services. If you are under the age of 18, you may only use our Site and Services with the consent of a parent or legal guardian.

(b) You agree to provide accurate and complete information when creating an account or making a purchase on our Site.

(c) You are responsible for maintaining the security of your account credentials, including your username and password. You are also responsible for any activities or actions that occur under your account.

3. Orders and Payments

(a) When you make a purchase on our Site, you agree to pay the specified price for the products or services, including any applicable taxes and shipping fees.

(b) Payments are processed through secure payment gateways. By providing your payment information, you authorize us to charge the specified amount to your selected payment method.

(c) We reserve the right to cancel or refuse any order at our discretion.

4. Shipping and Returns

(a) We will make reasonable efforts to ensure that your order is shipped promptly and arrives in good condition. However, we are not responsible for shipping delays or damage caused during shipping.

(b) Our returns and refund policy is outlined separately on our Site.

5. Intellectual Property

(a) All content, including text, graphics, logos, images, and software on our Site, is the property of Brompton Hack and is protected by intellectual property laws. You may not use, reproduce, distribute, or modify our content without our express written consent.

6. Privacy

Your use of our Site and Services is also governed by our Privacy Policy, which is incorporated by reference into these Terms of Service.

7. Limitation of Liability

(a) To the fullest extent permitted by law, Brompton Hack and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our Site or Services.

8. Termination

(a) We reserve the right to terminate or suspend your access to our Site and Services at any time, for any reason, without prior notice.

9. Changes to Terms<

We may update these Terms of Service from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. You are responsible for reviewing these terms periodically for any changes.

10. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at cs@bromptonhack.com.